Admission Requirements
Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions. An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
Program Highlights
The objective of this program is to equip students with comprehensive knowledge and practical skills in customer service and information management, enabling them to meet the demands of modern businesses. Students learn effective communication techniques, problem-solving strategies, and client interaction skills, along with the use of information systems to support business operations. The program combines theoretical learning with practical exercises to ensure that graduates can provide high-quality customer support, manage inquiries efficiently, and contribute to a positive organizational image.
Career Opportunities
Graduates of this program are prepared for a variety of roles in customer service, administration, and business support where strong communication and information-handling skills are required. They can interact professionally with clients, handle inquiries and complaints, maintain accurate records, and support the operational efficiency of organizations.
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
